Cancellation and return policy

Cancellation, Returns & Payment FAQs

1. What is our Cancellation Policy?

Cancellation requests are accepted only if your order has not yet been dispatched. Once a cancellation request is received before dispatch, it will be processed immediately.

If your order has already been shipped, cancellation will no longer be possible. However, you may refuse to accept the package at the time of delivery.

Important: Once a delivered order has been accepted by the customer, return requests will not be entertained.

2. How do I cancel my order?

To request a cancellation, please contact our support team at support@velox-india.com before your order is dispatched.

3. When is the replacement policy applicable?

A replacement can be requested only under the following circumstances:

  • You received the wrong product.
  • One or more items are missing from your package.
  • You received a damaged or defective product.
Replacement Conditions:
  • Report the issue within 48 hours of delivery.
  • The product must be unused and returned in its original packaging.
  • An unboxing video is mandatory for replacement requests.
  • Share clear photos of the outer package (front & back) with the shipping label.
  • Provide photos of all products received.
  • If applicable, share a short video showing the product defect.

4. Who can I contact regarding delivery?

For any delivery-related questions or concerns, please contact our support team at support@velox-india.com.

5. What payment methods do you accept?

We offer multiple secure payment options to ensure a smooth checkout experience.

  • Internet Banking
  • Cash on Delivery (Available on selected PIN codes)
  • Visa Credit & Debit Cards
  • MasterCard
  • Maestro Cards
  • American Express Cards

All online transactions are processed through trusted payment gateways using secure encryption technology.

6. Why am I being charged GST?

GST (Goods and Services Tax) is a government-mandated tax applicable to goods and services sold in India. This amount is collected as per applicable regulations and is not retained as profit by us.

7. How is the GST amount calculated?

GST is calculated based on the applicable tax rate for the product category. Depending on the product, GST may range from 0% to 28% of the net payable amount after discounts and coupons have been applied.

8. Will my GST amount be refunded if my order is cancelled?

Yes. If your cancellation or replacement request is approved according to our policy, the full eligible refund, including applicable GST, will be credited back to your original payment method.

9. When can I return or replace a product?

Due to hygiene and safety reasons, our products fall under the non-returnable and non-replaceable category.

Replacements are only approved if you receive a damaged, defective, missing, or incorrect item, provided the request meets all replacement policy requirements.