Delivery Returns Policy
Shipping & Delivery FAQs
1. What is the estimated delivery time?
Once your order is received, it will be dispatched within 24–48 hours. You will receive tracking details as soon as your order is shipped.
Delivery timelines depend on product availability, warehouse location, your shipping destination, and the courier partner servicing your area. We always strive to deliver your order as quickly as possible.
Note: Some courier partners do not operate on Sundays, which may slightly affect delivery timelines.
| Shipping Destination | Estimated Delivery |
|---|---|
| Metro Cities | 4–6 Business Days |
| Non-Metro Cities | 6–8 Business Days |
2. How much does delivery cost?
Shipping charges depend on your total order value. Generally, higher-value orders qualify for lower delivery charges. Please check your order summary at checkout to view the exact shipping fee applicable to your purchase.
3. What happens if I am not available during delivery?
Your order will be delivered to the shipping address provided during checkout. If you are unavailable at the time of delivery, our courier partner will make two additional delivery attempts on the following days before returning the package.
4. When are deliveries made?
Deliveries are generally made between 9:00 AM and 9:00 PM. If you are unavailable during these hours, we recommend requesting a family member, friend, or colleague to receive the package on your behalf.
5. How will I receive order updates?
Your order will be dispatched within 24–48 hours. Once shipped, you will receive tracking information via Email, SMS, or WhatsApp. Additional notifications will be sent until your package is successfully delivered.
6. How is my order packaged?
We carefully package every order using durable, high-quality carton boxes to ensure products arrive safely without damage.
We also respect your privacy. All orders are shipped in plain, unbranded packaging without product names or branding, ensuring complete discretion.
7. My package shows as delivered, but I haven't received it. What should I do?
If your tracking status indicates that the package has been delivered but you cannot locate it, please:
- Check whether a family member, neighbor, or colleague accepted the delivery.
- Look around your doorstep, security desk, or office reception.
- Wait until the end of the day, as some packages may be marked delivered while still in transit.
- Contact our Customer Support team if the package is still missing.