Delivery & Returns Policy

Last Updated: July 2026

1. Estimated Delivery Time

Orders are usually dispatched within 24–48 hours after confirmation. Once shipped, you will receive your tracking details via Email, SMS or WhatsApp.

Note: Delivery timelines may vary due to weather conditions, courier delays, holidays, or unforeseen circumstances.

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2. Delivery Charges

Shipping charges depend on your order value and delivery location. The applicable shipping charges will be shown during checkout before payment.

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3. If You Are Not Available

If you are unavailable during delivery, the courier partner may attempt delivery again. If all delivery attempts fail, the package may be returned to us.

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4. Delivery Timings

Deliveries are generally made between 9:00 AM and 9:00 PM, depending on your local courier partner.

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5. Order Tracking

Once your order has been dispatched, we will send the tracking information through Email, SMS or WhatsApp.

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6. Packaging

Every order is packed securely using high-quality packaging materials to ensure safe delivery and minimize the risk of damage during transit.

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7. Package Marked Delivered but Not Received

Please check the following before contacting us:

• Check with family members or neighbors.
• Check your reception/security desk.
• Wait until the end of the day, as tracking may update early.

If you still cannot locate your package, please contact us within 48 hours of the delivery status update.

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Cancellation & Replacement Policy

1. Order Cancellation

Orders can only be cancelled before they are dispatched. Once an order has been shipped, cancellation requests cannot be accepted.

To request cancellation, email us at: support@velox-india.com

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2. Replacement Policy

Replacement is available only in the following situations:

• Wrong product received
• Damaged product received
• Missing item in the package
• Manufacturing defect

Requests must be submitted within 48 hours of delivery.

To process your replacement request, please provide:

• Order Number
• Unboxing Video
• Photos of the outer package
• Photos of all received products
• Video showing the defect (if applicable)

The product must remain unused and in its original packaging.

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3. Returns

Products are non-returnable. Returns are not accepted once the order has been delivered.

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4. Payment Methods

• UPI
• Credit Card
• Debit Card
• Net Banking
• Cash on Delivery (Available on selected PIN codes)

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5. GST

GST is charged according to applicable Government of India regulations and is displayed during checkout.

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6. Contact Us

For delivery, cancellation, replacement or any order-related queries, please contact:

Email: support@velox-india.com